Senior End User Computing System Engineer L3

Your Duties

• Support Implementation of technical changes to existing services and new service capabilities in End-User-Computing (EUC) and Communications and Collaborations Domains (fit4purpose, including technical integrations, in liaison with IT, business and vendor stakeholders, office, remote workers, and factory (production environments).
• Drive implementation of technical changes (in collaboration with managed service outsourcing partners) and service architects in the area of:
  • PC-image management, end-point device management, mobile device management.
  • PC configuration via tools like SCCM (OS deploy, configuration task sequence, packaging, collection management, group allocations + naming conventions), and tools like Active Directory (AD-GPO, group allocations…).
  • Mobile Device configuration tools like Intune MDM.
• Support creation and maintenance of standard service requests, and automation templates in ServiceNow service catalog.
• Serve as SME for technical operations incident process domains (including error search & remediation), and support Problem management with Root-cause analysis and remediation.
• Knowledge management: ensure operational procedures, technical designs/standards and configuration knowledge is documented and maintained (including knowledge articles for level 1 support).
• Support optimal availability, cost, and capacity of EUC platforms, services, and capabilities (including handling of technical lifecycles, on/offboarding processes…) that enable maximum productivity for end-users.
• Perform Regular Reporting, License management, and lifecycle related tasks for End User computing solutions.